Frequently Asked Questions

  • What is a dietary supplement?

    Dietary supplements embrace vitamins, minerals, herbs, botanicals, enzymes, amino acids, or different dietary ingredients. You’ll take these supplements orally in pill, capsule, tablet, or liquid form to supplement your diet.

  • Where can I purchase your dietary supplements?

    Dietary supplements are available at online market places and offline through a number of doctors, retail outlets including grocery stores, drug stores, general merchandise retailers, natural food stores, fitness trainers, specialty health and nutrition stores.

  • What are the benefits of dietary supplements?

    There are many captivating reasons to contemplate dietary supplements as a complement to nutritional intakes. A good diet is directly responsible for the foundation of     good health, analysis shows that most adults and kids don’t eat in the manner they must. Supplements are convenient to consume with the daily diet, and this can be often be the first step that people takes towards better nutritional awareness and the adoption of other healthy lifestyle choices. Whether consuming a multivitamin, herb or specialty product, people can and do live healthier lives by supplementing their diets.

  • What scientific studies show the efficacy of dietary supplements?

    Every year, multiple studies gets published in many popular medical journals which supports the consumption of dietary supplements for the treatment of specific conditions, prevention of diseases or for basic nutritional enrichment. These studies can be seen in The Journal of the American Medical Association, New England Journal of Medicine, American Journal of Cardiology, American Journal of Clinical Nutrition, and The Journal of the National Cancer Institute.

    Also, many research institutes and national associations such as John Hopkins University and the American Heart Association have conducted and released studies on the benefits of dietary supplements.

  • Can I take more than what is recommended on the label?

    It is advised to follow the directions as mentioned on the product label. If you wish to take more than recommended dosage, we suggest you to consult your doctor or other healthcare professional.

  • Can I take supplements on my own, without a doctor?

    Supplements are available for sale without a prescription over the counter at pharmacy or online market places. Still, you should consult your doctor before taking any supplement, as few supplements can cause side effects, or interact with other prescribed supplements you're already taking. It becomes further important to consult your doctor about taking a supplement if you're pregnant or nursing, about to have surgery, or you have an existing health condition such as high blood pressure, heart disease, or diabetes.

  • How do I know whether a supplement's claims are true or false?

    Supplement manufacturers are restricted to claim their product diagnoses, treats, cures, reduces the symptoms of, or prevents disease -- and there has to be a disclaimer statement to that effect on the label. Look for inflated claims on the label or box, like "totally natural,” or “completely safe,". If you are doubtful about a product, consult your doctor or pharmacist.

  • Does the FDA regulate supplements?

    The FDA does regulate dietary supplements but not in the way it regulates medicines. However, it treats supplements like foods rather than medications. Unlike drug manufacturers, supplements manufacturers do not have to show their products are safe or effective before selling them in the market.

  • Who is responsible for overseeing the regulation of dietary supplements in the United States?

    In the United States, the U.S. Food and Drug Administration has regulatory responsibility for dietary supplements which regulates dietary supplements under a different set of regulations than those covering “traditional” foods and drug products (prescription and over-the-counter). Under the Dietary Supplement Health and Education Act of 1994, the manufacturer of dietary supplements is liable for ensuring that a dietary supplement is safe before it is marketed. FDA has the responsibility of taking action against any unsafe dietary supplement product after it reaches the market.

    Manufacturers must ensure that product label information is reliable and not misleading. FDA has post marketing responsibilities which include monitoring safety, for example, dietary supplement adverse event reporting or product information, such as labeling, claims, package inserts, and accompanying literature.

  • What should I do if I receive a damaged item, wrong product or missing units in my order?

    If an item is received damaged, missing, or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a video of the packaging getting unpacked along with the products received at support@pelletorb.com or call on +1 262-228-8386 within 48 hours (excluding holidays, Saturday & Sunday). We will investigate and arrange a reverse pickup for the product and then issue either a full refund or a product in exchange, as per your request. Replacements are subject to the availability of the similar product.

  • What should I do if my payment fails?

    In case of a payment failure, please retry ensuring: Information passed on to the payment gateway is accurate i.e. account details, billing address, net banking password, your Internet connection is not disrupted in the process.

    If your account has been debited after a payment failure, it is generally reversed to your bank account within 7 business days. You can email us on support@pelletorb.com or please give us a call with your order number for any clarification.