Delivery and Returns

Delivery

Pelletorb uses multiple carriers to ship our high-quality, nutritional products. The choice of carrier service depends on a variety of factors unique to your order. These factors include, but are not limited to destination, package size, value of package contents, and promised delivery time. We are flexible with our selection of shipping carriers to ensure the prompt, safe delivery of our products.

Shipping Time and Rates

Our commitment is to deliver your order timely and safely.

Standard US Shipping.

COVID-19 Update: Orders will typically take 2-5 business days to the US Continental 48 states; however, occasionally there may be delays particularly during the busy holiday season. Orders will leave our warehouse within two business days after your order is placed.

  1. Expedited US Shipping:

    US Orders will leave the warehouse within two business days.
    *Please note that 2-day shipping does not include weekends and holidays.

Tracking

Instructions for tracking your purchase will be sent to you by email or sms after you make your purchase. Please follow the instructions closely and watch as your healthy living products approach your doorstep!

Questions

If you have any further questions, please contact us.

Refunds 

All Pelletorb supplements are backed by our 100% Life-Time Satisfaction Guarantee.

If at any point in the future you’re not happy with your supplement, let our friendly Customer Care Team know and we’ll be happy to refund you in full.

If you prefer, we are also happy to send a replacement supplement. We want you to be satisfied no matter what.

Refund requests are processed within 2 business days and all refunds will be processed in the same currency and payment type of the original purchase. Depending on the bank/credit card company, most refunds will appear on your statement within 14 days after the refund request was received.

Product Returns

We accept return of the unopened and undamaged bottles only. For refunds on orders with multiple quantity of the same supplement, we will refund you the price of the number of unopened and undamaged bottles returned, along with the original shipping cost. Also, as soon as you receive the order, make a video while opening the packing to ensure received bottles are not broken or crack. Also, the label must be unhampered.

We process returns Monday-Friday, and all returns need to be shipped via USPS to the following address:

 “Pelletorb”

8152 S. Welby Park Dr Ste B

West Jordan, UT 84088

Kindly make sure to send original packing slip with returns to enable process smooth returns. If packing slip is unavailable or lost, then mention your full name and address on a piece of paper. Without these, return process will be incomplete and hence the refund will be denied.